Inn at Pine Plains wins Loved by Guests ‘Most Wanted’ award
With its comfortable rooms and cozy atmosphere, many a first-time and returning guest at the Inn at Pine Plains has likened the inn to “a home away from home” over the years. Photo submitted​

Inn at Pine Plains wins Loved by Guests ‘Most Wanted’ award

PINE PLAINS — Likened by first-time and returning visitors alike as a “home away from home” throughout its six years of operation, the Inn at Pine Plains was named winner of the www.hotels.com Loved by Guests “Most Wanted” award for 2021.

As featured by the www.hotels.com Guest Review Team, the Loved by Guests “Most Wanted” awards are “exclusively granted to properties with the highest guest rating scores in the world.” With this annual program designed to recognize partners that deliver exceptional service to customers of hotels.com, the award is based solely on guest reviews.

“It’s been spectacular,” said hotel owner Jack Banning, who coyly calls himself the inn’s landlord. “It doesn’t seem possible we’ve been going on six years at this point, and it’s the service of the community as we hoped it would be in addition to the fact that it’s a favorite destination for people — they keep coming back.”

Located at 3036 Church St., just a walk away from the action of the hamlet center, the inn first opened in October of 2015 and has since established itself as a welcoming place for visitors from all over, whether they’re en route to other destinations or staying for a special occasion. With eight weddings and a 50th class reunion anticipated for this year, innkeeper Patti Vincent said things are slowly coming back to life at the inn as people are feeling more comfortable leaving their homes despite the coronavirus pandemic predicted to possibly hit a fourth wave.

Describing the experience she hopes guests receive from the moment they check in to their checkout time, Vincent said, “They feel very much at home, and they feel very comfortable once they walk in. The building is deceiving — once you get in, you’re amazed by how much bigger it is. We’ve got the four rooms on the first floor and the four suites on the second floor.”

As far as how the inn fared when COVID-19 struck, Vincent said the inn closed for almost the first two months of the pandemic. Around last spring, the inn slowly opened for business and accepted reservations. 

Nowadays, guests arrive wearing face masks and bring their own sanitizing wipes, and while Vincent can still sense their fear, she said it’s getting better and hopes it will continue to improve once more people get vaccinated.

In the meantime, she said she and the staff try to let the rooms sit for 24 hours and wipe everything down with Lysol spray and wipes. She hopes guests feel more comfortable knowing this.

“It’s a very clean inn,” Vincent said, “and that’s why I have so many people come back — they just feel so comfortable.”

Right now, Vincent said she doesn’t even see guests that much as they’re either biking, hiking, exploring the local trails or otherwise spending time outdoors. As guests continue to socially distance and be conscious of COVID-19 protocols, she said they have the option of ordering take-out meals and bringing them to their rooms. In the mornings, Vincent prepares a to-go breakfast with everything individually wrapped for guests to take with them on the run. 

While she doesn’t know if she’ll ever go back to the inn’s former continental breakfast option, she said the to-go breakfast seems to be working with no complaints.

Vincent said receiving the recent award was very exciting especially as it was based on  guest reviews.

“It makes me feel good and I share that with my help all the time,” she said “and I have a great cleaning crew that works very hard and they enjoy reading the reviews too, or me reading them to them; it makes you feel good.”

With more weddings expected to return to the Hudson Valley region this year, Vincent said she believes 2021 will be a good year for the inn, and 2022 an even better one. One idea she looks forward to pursuing in the future is being able to show the locals “Christmas Camp,” a romantic comedy that was partially shot at the inn in May of 2018. With respect to future plans, she said they’re going to have to wait, watch and see.

This is the second time that the Inn at Pine Plains has been recognized with this award.

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