AMENIA — The Water Committee is exploring options to allow municipal water customers to pay their bills online and by credit card.
Responding to customer interest in additional payment options, the committee discussed potential billing software upgrades during its regular meeting Wednesday, June 3.
Town Billing Clerk Nancy Nowak presented information from Muni-Link of Bellwood, Pennsylvania, a cloud-based billing company that serves municipal utilities.
“This software is so much better,” Nowak said. “It is similar to what we have now, but it’s easier.”She added that the company works with four credit card processors.
Initial set-up cost for the system is estimated at $12,000, Nowak said, with an additional monthly charge of $650. Current administration costs for billing stands at $138 monthly for the town.
“But you would be getting twice as much service,” said Water Committee chairman Bill Flood, comparing the proposed streamlined billing system to the present one.
Nowak had explained that the current system provides limited account management capability, leaving much input to be done by hand. She reported also that over the years, customers have asked for the convenience of emailed billing and on-line payment.
For those water district customers who lack computer capability or who prefer to pay in person, there would still be the option for mailed billing.
The committee agreed to continue to explore the option, gathering additional information, before presenting a proposal to the Town Board.
In other discussion, Flood announced that the prefabricated pump house building is expected to be installed at the Lavelle Road site in the fall. The foundation is ready to accept the new structure.
A program to replace non-working water meters is progressing with VRI Environmental Services, the town’s water operator, having sent out 20 postcard notices. In response so far, 13 meters have been replaced.
In final action, the Water Committee agreed to meet quarterly, rather than the current monthly schedule. Special meetings will be scheduled as needed.
About to open the planning event for the sixth annual Troutbeck Symposium on Sunday, Oct. 4, Troutbeck owner Charlie Champalimaud spoke with guest speaker Hasan Kwame Jeffries of The Ohio State University, who has been a vital participant in the program since it began in 2021.Photo by Leila Hawken
